GREYHOUND Hello Chat for Shopware 6
£76.29
Product information "GREYHOUND Hello Chat for Shopware 6"
Live chat in the shop, replies in GREYHOUND CRM
GREYHOUND Hello Chat for Shopware 6 adds the chat widget of the GREYHOUND live chat solution to your storefront. Visitors get in touch directly, and your team replies where the rest of your customer communication already comes together.
Enquiries from all language and sub-shops arrive in the central GREYHOUND CRM service platform and are handled there by the whole team. No second tool and no additional login.
Your benefits with GREYHOUND Hello Chat
- One inbox instead of two systems: Chat enquiries come together in GREYHOUND CRM, where your service team already works.
- No user limit: The plugin does not restrict the number of GREYHOUND users handling the chat.
- In your own look: Texts and colours of the chat widget are set in the plugin configuration.
- Built for multilingual shops: The plugin is multi-client capable and can be used without limit for all language shops.
- Consent taken into account: Since version 3.1.0 an integration for cookie management with Usercentrics is included.
Features at a glance
Chat widget in the storefront
The plugin adds the widget to your shop. From there, visitors start a 1:1 conversation with your customer service.
Handling in GREYHOUND CRM
Incoming chats appear in GREYHOUND and are processed there like the rest of your customer communication – with the entire team.
Configurable texts and colours
Labels and colours of the widget are defined via the plugin configuration in the Shopware backend.
Language and sub-shops
Enquiries from all language and sub-shops come together in the same platform. Use for language shops is not limited.
Cookie management with Usercentrics
For shops using Usercentrics, an integration has been available since version 3.1.0.
Demo before you decide
Storefront and administration can be viewed in a demo beforehand. The store listing provides the credentials.
Who is GREYHOUND Hello Chat suitable for?
- Shops that already use GREYHOUND CRM for email, phone and other channels
- Service teams that do not want to handle chat enquiries in a second tool
- Multilingual shops with several language or sub-shops and one shared service team
- Merchants with products that need explanation, where questions arise before purchase
Technical information & compatibility
- Current version 4.0.2 for Shopware 6.6 and 6.7; earlier version lines cover 6.4 and 6.5
- Requirement: an existing GREYHOUND CRM installation
- Developed on the basis of the Shopware standard template
- Integration for cookie management with Usercentrics since version 3.1.0
- Installation via Extensions → My extensions in the Shopware administration
- Scope: storefront (chat widget) and plugin configuration in the administration
View in the Shopware Store · or request advice
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GREYHOUND Hello Chat FAQ
GREYHOUND CRM on your side. The plugin integrates the live chat solution available to GREYHOUND customers. In GREYHOUND, you create an account under Settings → Accounts → Messenger accounts, select GREYHOUND as the gateway provider and Webchat as the messenger. From this account, you take the sender address key and the API key and enter both in the Shopware administration under Settings → Extensions → GREYHOUND Tokens. After validating and saving, you transfer your configuration using the “Send settings to GREYHOUND” button.
You select the plugin configuration per sales channel, so that each channel gets its own texts, colours and settings. A separate messenger account for each channel is advisable so that you can tell the chats apart in GREYHOUND. The enquiries then converge centrally in GREYHOUND CRM and are handled there by your whole team. The plugin is multi-tenant capable and can be used without limit for all sales channels and languages; the number of GREYHOUND users is not restricted.
You set the status to Online, Offline or Auto. With Auto, the chat goes online as soon as an employee is available in GREYHOUND. For the offline state, you define your own labels, status colour and welcome text; by default, it asks for the email address there so that you can reply later. If you wish, you can hide the widget completely when offline; chats that are already open are not affected. If a customer is waiting for a reply in the online chat, up to four automatic messages kick in, for which you define the waiting time in seconds and the text yourself, and each of which can be switched off individually.
You determine the title, logo for desktop and mobile, position in one of the four screen corners including spacing in pixels, and the z-index in case elements overlap. Colours can be set separately for the chat window, chat button, and incoming and outgoing messages, each also for the mouseover state. You also decide on which shop pages the chat appears, whether the name of your employees from GREYHOUND, only their initials or a uniform company name is displayed, and you enter the link to your privacy policy. The widget is only displayed once the visitor has accepted the relevant cookies, via “Accept all cookies”, via the convenience function in the Shopware cookie notice or via Usercentrics, provided you enter the cookie stored there in the plugin.