Greyhound – customer service software for online retailers
As a GREYHOUND partner we integrate the customer service platform into your Shopware shop. For shops with a high volume of enquiries, this is the step from several mailboxes to one system in which all channels come together.
GREYHOUND at a glance
According to the vendor, GREYHOUND combines functions from CRM and ticketing in one platform. Emails, chats, phone calls and marketplace messages arrive in the same interface and can be handled by the whole team.
For day-to-day work the vendor names, among other things, a cross-channel customer history, real-time record locking against duplicate handling, plus text blocks, templates and rules that route enquiries to the responsible team automatically. Reopened cases go back to the person who last handled them.
Our plugin: Hallo Chat for GREYHOUND CRM
For the live chat connection we developed our own plugin. It embeds a chat widget in your Shopware shop through which visitors talk directly to your customer service. All enquiries come together in GREYHOUND, regardless of which language or sub-shop they originate from.
The widget's text and colours can be adapted through the plugin configuration in the Shopware backend. The plugin is multi-client capable and can be used across all language and sub-shops. It was built on the Shopware standard template; with heavily customised or third-party templates we check the integration case by case.
What we do for you
We set up the chat connection in your shop, adapt the widget to your visual identity and clarify which channels should sensibly come together in GREYHOUND. With several language or sub-shops we make sure the assignment is correct.
Let us talk about your project
Would you like to consolidate your customer service? Get in touch and we will advise you on the integration.